KPI
A set of common KPI’s linked to our 6 level IT Framework. Each KPI has a clear definition and can be linked to a live data feed.
Business
- IT Spend vs. Plan € 64% 80 / 125
- Application and Service Total Cost € 0% /
- IT Investment on Run vs Grow € 0% /
Talent
Demand
- Projects On Time, Budget Spec Count 80% 10000 / 12500
- Services Meeting SLA count 8% 1000 / 12500
- Spend on Customer-Facing € 136% 17000 / 12500
- IT Spend by Business Unit € 136% 17000 / 12500
- Satisfaction of Services € 136% 17000 / 12500
- IT Investment by Initiative € 136% 17000 / 12500
Platform
Security
Operations
- Infrastructure Unit Costs vs Target € 136% 17000 / 12500
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